Returns and exchanges

All articles have detailed descriptions and product photographs. Changes and refunds will only be accepted for the following reasons:

  • The product is defective
  • The product sent does not correspond to the order placed.

To make returns you have a period of 15 calendar days from the date of receipt of the order. Returns must be notified in advance by email to Returns not notified within the established period will be automatically rejected. Only the return will be accepted when the product is in perfect condition, is in its original packaging and next to the invoice of the order.

Shipping costs, except for warranty cases, will always be borne by the customer.

For reasons of hygiene, we do not perform refunds of pending.

If the items received do not correspond to the order placed, you must notify via email to within a maximum period of 24 hours after delivery.

In no case will Potnia Jewels issue refunds. A voucher will be generated with the amount of the returned items that can be exchanged within a period of 60 calendar days.